Compaq PC Just Won’t Handle BFG PCI Add-in Video Card
A client had a very usable, but a bit out of date Compaq workstation; P4 2.8Ghz. But the integrated video was inadequate to handle Dual Monitors - naturally.
Unfortunately, this PC only had PCI slots, no AGP, so I was forced to buy a new video card (I have a couple of used AGP cards that were up to the task on my shelf which I would have given him). I chose a BFG Tech card from one of my favorite retailers, NewEgg.com, who happen to be on my recommended vendors list.
No matter what I tried, I just couldn’t get the 2nd display to do more than 800×600 in 16 colors - not only gross but unusable.
So I placed a call to BFG Tech, which has 7×24 service - this was on a Saturday morning. After a 20 minute hold, a technician came on the phone, asked my name, phone number and problem. I gave him my name and callback number, which he verified.
As I began describing the problem, the line went dead! I waited a short while for a callback and none came. This doesn’t speak too well of BFG’s Tech Support.
At this point I had wasted over an hour and it was time to call it quits. So I removed the BFG PCI card and informed the client that dual monitors just weren’t going to happen on this PC.
Here comes the good part: In less than 5 minutes I had received an RMA for refund from NewEgg.com via their website.
Now that’s service. I highly recommend NewEgg.com for hardware and software purchases.
