Lost Laptop and $54 Million Lawsuit is Not The Real Story
You may have heard the story of Raelyn Campbell, the woman who took her laptop back to Best Buy for warranty work and sued for $54 million after Best Buy finally admitted they lost it.
Sounds like Raelyn Campbell bought a $1100 laptop with a $300 extended service plan (because the laptop only came with an unacceptable 1 year warranty).
I have written about this so many times, discussed it face to face with clients, friends and (now enemies) thousands more times.
Forrest Gump: “Cheap is as Cheap Does”. Stay away from big box stores like Best Buy when buying computer hardware. And don’t buy ANY computer, laptop or monitor without a 3 year warranty (caveat: you are running for public office and the whole operation goes away in November).
I’m not positive if the $1100 was with or without the warranty, but 300 divided into 1400 or 300 divided into 1100 is a big percentage either way. I’m guessing that she could have bought a GOOD laptop (one where the power switch would never break) from Dell, with a 3 year warranty, for less. (Especially if she had my eBook “How to Save 8 - 16% Buying Dell Online”). Toss in a little extra and she could have completecare coverage that covers your own screw ups, like dropping it.
So she bought wrong, probably didn’t know any better.
Here’s the real story: Best Buy was going to fix her laptop in 2 to 6 WEEKS!
You must be kidding me! Dell would have a technician at your home or office the next business day! The laptop wouldn’t even leave your sight. No identity theft that way.
How about the lost data? Don’t feel sorry for her. It is the users responsibility to have their data backed up at all times. You never know when you have turned your computer on for the last time. See Computer Backup.
The reason I push Dell Computer is because of the service. But you still have to BUY THE RIGHT COMPUTER IN THE FIRST PLACE! I’m here to help with that.
See these links:
