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Ran into a wonderful situation yesterday on a Fortinet Fortigate 100C where, every hour on the half hour the internet traffic would cease passing through the router.
The solution was to reboot the firewall.
Turns out, there was a bug in the 4.2 firmware (4.0 build 0272) with the NIDS signature. I believe it was triggered when our Trend Micro Worry Free Business Security Advanced server would try to update (hence the every hour on the half hour).
This was diagnosed via the CLI command:
Diag Sys Top 1
Let that run for a few seconds, then hit CTRL-C to stop.
IPSEngine was using 90+ % CPU (the first decimal number in the 2nd to last column is CPU usage, the last is memory usage)
Fortinet support sent me the newer NIDS signature manually, which should be automatic later today.
Ordinarily when I go to clean a PC infected with malware I will head over to malwarebytes.org and grab the free version of their software.
Many malware infections will prevent you from going to their site so you may have to download on a different PC or do so in safe mode with networking. If using a different PC, then transfer the malwarebytes setup file via USB stick.
Then you need to boot Windows in “safe mode with networking” so that you can install malware bytes and download updates.
The other day, though, I had a real badly infected PC where malwarebytes cleaned and fixed over 1000 problems but the machine was still infected. It was easy to determine it was still infected because it would not allow me to go to Windows update.
The innovative nature of recent email scams (like the one shown in this video of the fake Amazon email) highlights how important it is to have your computer protected by a reputable internet security suite.
I have NEVER recommended McAfee for anything other than their free SiteAdvisor program (which is free, and not perfect) and the recent debacle they had with a bad signature file that caused untold thousands of computers to go into a reboot loop just recently helps me feel justified on that.
Similarly, I have been hard on Symantec’s Norton products due to performance issues primarily but I want to emphasize here that those issues have largely been corrected.
As such, here is a list of computer internet security suites that I currently recommend and even use for my clients; many offer a great 3 for 1 deal meaning you can install on up to 3 PC’s for hardly any more money than 1 – ideal for homes with more than 1 PC or a small office: