How To Remotely Reboot Axis IP Camera

Axis 215 PTZ IP Camera with 2 way audio

Axis 215 PTZ Now With 2-Way Audio

There are times when you might want to be able to remotely reboot your Axis IP Camera like I did when I was away from home traveling and logged into check on things and found one camera not providing live video stream.

This method works, provided you have FTP access to the camera and it’s responding. It could be, unfortunately, that you can ping the camera but NOT have FTP control.

In other words, you notice that you cannot get live video feed from your Axis IP Camera, cannot login via the web interface, are not at the same physical location (to just pull the plug and plug it back in) and are hoping to get it back up and running with surveillance video streaming.

Here is the process to reboot the camera remotely via FTP.

1. In Windows open the Command Prompt

2. At the command prompt type in (without quotes) “FTP <ip address of the camera>”

3. You should be now asked to enter a username. Enter the username and password that you setup for the camera. The default is:

User: root

Password: <password>

4. Once you are logged into the camera type in this command press enter and re-type the command again and press enter again. The command is:

quote site reboot

(then press <enter>)

Make sure to enter this command in twice (Just press the up arrow after the first time and it should “re-type” it for you – press enter). It should respond: 200 Command Okay each time or something similar, then go dead as it reboots.

That’s it. If successful, the camera should reboot within a very short time and hopefully all will be well. If this problem happens more than rarely, though, I would open a support ticket with Axis Technical Support.

For More Information:
NEW 215 Ptz Ip Cam W/ 2Way Audio (Surveillance Cameras/Accessories)

{ 10 comments… read them below or add one }

David McGavock November 20, 2014 at 9:18 am

I can’t tell you how much I appreciate this tip. I have almost 300 cameras to manage and this situation comes up more than I’d like to say. Some of my sites are 30 miles away. I could drive there but this is much better. I found no hint of this tip on the Axis site. I’ll look again now that I know it’s ftp. Thank-you!

kumaster March 5, 2015 at 9:46 am

Muchas Gracias
Me funciono.
how command for reset deful??????

admin March 5, 2015 at 9:59 pm

It may vary with model, but this is typical (get the specifics for your model from http://www.axis.com):

Reset to Factory Default Settings
This will reset all parameters, including the IP address, to the factory default settings:
1. Disconnect power from the product.
2. Press and hold the Control button and reconnect power.
3. Keep the Control button pressed for about 15 seconds until the Status indicator flashes amber.
4. Release the Control button. The process is complete after about 1 minute (when the Status indicator turns green). The product has been reset to the factory default settings.
5. Re-assign the IP address.

It is also possible to reset parameters to factory default via the web interface. Go to Setup > System Options > Maintenance

Corey April 11, 2016 at 8:08 am

Wanted to leave a note and say thank you for this tip! Like David, I have to manage many cameras and this is a life saver.

Kride2011 May 5, 2016 at 3:15 pm

Thank you for this post! I have about 16 cameras, half of which became unreachable when I upgraded my Axis Companion software to the latest version. I couldn’t even access via web browser. But I could ping the IP addresses. Then I found out I could also FTP into the cameras but had no idea that anything useful could be done. So I googled, “if I have ftp access to a camera, how can I reboot it” and this was the top page! Couldn’t have done this if you hadn’t posted this for us. Much appreciated!

admin May 5, 2016 at 3:30 pm

Glad you found it helpful, thanks for posting!

Klaus September 21, 2016 at 3:12 am

thanks a lot!
very helpful

HelgeDK January 27, 2017 at 10:13 am

Hi, my Axis F44 Camera is behind a port. I have tried with “ftp 123.123.123.123:12345” but cmd responds with “Unknown host”. Do you know how to solve this problem…??

Best Regards
Helge

HelgeDK February 2, 2017 at 12:44 pm

Hi again. I solved the problem. There has to be a port forwarding rule for ftp in the router. After making that rule I could connect without problems. Thank you for the guide.

Thomas March 21, 2017 at 12:41 pm

Life saver tip!
Guru grade tip!
Worked perfect!
Admin for many hundreds of cameras spread across many structures on a huge compound.
Your site is now in my bookmarks.
THANK YOU!

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